Last updated 11/12/2008

What are my payment options?   
Paypal, Visa, MasterCard, American Express, or company check mailed to:  Windsor Jewelers Inc., 589 Fifth Avenue, Suite 909, New York, NY  10017-8715.

Credit Card Payment
You may purchase items from the website via our secure server, shopping cart checkout. We also offer you several other options to charge your credit card. You can provide your credit card information directly, by calling us toll free at +1 (212) 262-0500. You can also fax your information by printing and completing our online credit card form. Please complete all fields and fax your information to us at (212) 262-9799.

You also have the ability to charge your PayPal account by clicking on the PayPal Link during the check-out process.

Payments by check are payable to:
Windsor Jewelers Inc., 589 Fifth Street, Suite 909, New York, NY 10017-8715

Free Shipping
Domestic Insured Shipping is FREE for purchases made from this website above $5000.00; International shipping is avaible upon request. We are not responsible for duty fees.

Customer Service & Return Policy
Item availability MUST be confirmed prior to all purchases. Our selection does constantly change due to our constant turnover of inventory and frequent acquisitions of unique and hard to find pieces, so please confirm item's availability prior to making your purchase.

BUY WITH CONFIDENCE
We guarantee 100% authenticity of all our jewelry! One business week (5 Business Days) from the time of receipt, you may return the item, in the same condition as received, for a full refund. No questions asked.

Special order
Special order items are final sale and not refundable. Returns of bands & eternity rings in sizes smaller than size 5 or larger than size 7 will be subject to a 10% re-stocking fee.

Taxes
New York State residents who are not in the trade must pay 8.375% sales tax added to the sale and delivery price.

What if items that I have chosen are not available?
As our stock is constantly changing, some items listed on our website might actually not be available.  We will confirm your order and email you an invoice.

What is your shipping policy?
Domestic shipping is free for all orders over $5000.  There is a $50 delivery charge for items under $5000.  All jewelry is shipped FedEx overnight delivery.  Please be sure someone will be there to sign for the package.  Also please remember that Fedex can NOT ship to P.O. boxes.  We will email you a tracking number so you know when to expect your package.  International shipments will be evaluated and we will contact you via email with the shipping charges.

What do I do if something I receive is damaged or missing?
Immediately upon receipt email service@windsorjewelers.com and explain exactly what item(s) were damaged or missing. It is important that this is done by email and not just a telephone call so we can keep accurate records.
We will respond to you in a timely fashion and tell you how to proceed.  For your protection everything that Windsor ships is videotaped at the time of shipment and again videotaped when opened.

What if an item I received does not match the description or has inaccurate information?
Please email service@windsorjewelers.com immediately and we will get back to you promptly.  Although we strive to work at 100% efficiency, sometimes occasional mistakes may occur.

What is your return policy?
Anyone wishing to return an item must do so within 5 business days of receipt of the merchandise.  An email should be sent to service@windsorjewelers.com explaining which items are being returned and the reason for the return. No returns can be accepted without prior written authorization.   Please advise the Customer Service Manager of the shipping method for the return and the expected delivery date to Windsor so we can be on the lookout for your package.  We will issue you a credit when the merchandise is received in our office.  We are very sorry, but we can not accept returns if you notify us after the 5 business day time period. 

What is your privacy policy?
Your personal information is kept strictly confidential and will never be sold or given out to anyone. Please read our Privacy & Security section.